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When you register and use HotMatch, we collect information you directly provide, including:
We automatically collect certain technical information when you use HotMatch:
We use your personal information for the following purposes:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:
We retain your personal data for as long as your account is active or as needed to provide services. You may delete your account at any time, after which we will delete or anonymize your personal data within 30 days, except where retention is required by law.
Depending on your location, you may have the following rights regarding your personal data:
To exercise these rights, contact us at privacy@hotmatch.com.
We use cookies and similar technologies to enhance your experience, maintain sessions, analyze usage, and serve relevant content. You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality.
We implement industry-standard security measures including TLS/SSL encryption, secure data storage, access controls, and regular security audits. However, no online service can guarantee absolute security. We encourage you to use a strong, unique password and enable two-factor authentication.
HotMatch is strictly for users aged 18 and over. We do not knowingly collect information from individuals under 18. If we become aware that a user is under 18, we will immediately terminate their account and delete associated data.
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant regulatory authorities.
If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer:
By creating an account or using any HotMatch service, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and agree to these Terms of Service ("Terms"). If you do not agree, please do not use our services.
To use HotMatch, you must:
You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your password and account. You agree to notify us immediately of any unauthorized use of your account. HotMatch is not liable for any loss resulting from unauthorized account access that is not our fault.
You agree not to use HotMatch to:
You retain ownership of content you post on HotMatch. By posting content, you grant HotMatch a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content in connection with the service. We may remove any content that violates these Terms or our Community Guidelines.
Premium subscriptions are billed in advance on a monthly or annual basis. Subscriptions automatically renew unless cancelled before the renewal date. Refunds are provided in accordance with applicable consumer protection laws. We reserve the right to modify pricing with 30 days' notice to existing subscribers.
You may delete your account at any time. We reserve the right to suspend or terminate your account for violations of these Terms, fraudulent activity, or any behavior deemed harmful to the community. Upon termination, your right to use the service immediately ceases.
HotMatch is provided "as is" without warranties of any kind. We do not guarantee that you will find a match, that profiles are authentic beyond our verification measures, or that the service will be uninterrupted or error-free. We are not responsible for the conduct of members, whether online or offline.
To the maximum extent permitted by law, HotMatch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. Any disputes shall be resolved by binding arbitration in San Francisco, California.
We reserve the right to modify these Terms at any time. We will provide notice of significant changes. Continued use of the service after changes constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us at legal@hotmatch.com.
Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, making your next visit easier and the site more useful to you.
HotMatch uses the following types of cookies:
You can control and delete cookies through your browser settings. Most browsers allow you to block third-party cookies while allowing essential cookies. Note that disabling certain cookies may affect website functionality.
We use trusted third-party services that may also set cookies on your device, including Google Analytics for usage tracking and payment processors for secure transactions.
If you have questions about our Cookie Policy, contact us at privacy@hotmatch.com.
HotMatch was founded in 2018 by a team of relationship experts and technology entrepreneurs in San Francisco. Frustrated by dating apps that felt superficial and gamified, we set out to create something different — a platform where people could connect authentically, safely, and meaningfully.
Today, HotMatch serves over 12 million active members across 180+ countries, facilitating millions of conversations and thousands of real connections every day.
Our mission is simple: to help people find meaningful connections in a safe, inclusive, and judgment-free environment. We believe everyone deserves to find love, companionship, or whatever kind of connection they're looking for.
Our team of 200+ employees spans engineering, data science, trust & safety, design, and customer support. We're headquartered in San Francisco with offices in London, Mumbai, and Singapore.
For press inquiries, interviews, or partnership opportunities, please contact our media team at press@hotmatch.com.
General: support@hotmatch.com
Privacy: privacy@hotmatch.com
Press: press@hotmatch.com
Live Chat: 24/7
Email: Mon–Fri, 9am–6pm PST
Response time: Under 4 hours